Friday, August 2, 2013

FAMI web portal criticism part 2

Part 1 tackled the registration process for FAMI's new web portal. Part 2 now tackles the web portal itself. I will review it and tell you if its easy to use and if it gives the info you need. Take note that the FAMI web portal is newly launched and can be considered to be in beta so expect changes and improvements in the future.

First, let us look at  a competitor's web portal. It will remain anonymous of now. I chose this competitor because Its the only other MF I own with a web portal. Below is the main page that greets you after logging in.

Its pretty simple and direct to the point. You can immediately see the 2 things you need the most, current NAVPS and current value. "To the point' as the saying goes.

As a side note, the entire portal uses https for better privacy.

You can also click on your account number to bring up a chronological list of all your investments.

You can immediately see how many times you invested. Different types of MF's are grouped together. For each you can see when you invested, how much you invested, any deductions, NAVPS at the time you bought it and number of shares.

At the bottom is the interface for looking at historical values. It gives you a list of numerical values which can be copy pasted onto a spreadsheet so you can make a graph and perform calculations. Unfortunately the portal has no function to make a graph. Take note that FAMI's web portal does not have this function as of this time.

This other company's web portal works well and is easy to use. I give it a 4/5. Now, lets look and compare.

UPDATE: unfortunately, I cannot get into the portal.

882 minutes is like 14.7 hours. I tried before at 991 minutes but didnt get a screenshot then.

This is a huge bug. If you do not log out properly and just close the browser tab, when you try to login again you get the above error message.

This is a huge usability problem. Its not user friendly because a normal user would just close the browser. It does make it more secure but at an unacceptable cost, it becomes less user friendly. The other company gets around this without incurring a security hole by merely auto-logging the user off if you close the browser. This is very poor design IMHO. I hope FAMI fixes it.

More security is nice but not at the expense of making it less user friendly and harder to use. AFAIK you can't really buy or sell anything in the web portal so I think the extreme security is unwarranted.

So, expect a part 3 of this review. I had to cut it short because I could not log in.

UPDATE: part 3 is up.

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